1. Examples of training at US Airways, Starbucks, Boston Pizza and Seattle City Light discussed in Chapter

One demonstrate the role of training in: A.reducing turnover.

B.meeting safety requirements. C.raising morale.

D.gaining a competitive advantage.

2. Continuous learning:

A.refers to a seamless training that doesn’t allow learners to break away from the training session.

Brequires employees to understand the entire work system including the relationships among their jobs,

. their work units, and the company.

C.uses an instructional design process to ensure training effectiveness. D.refers only to off-site training.

3. Traditionally, the category of training emphasized by the most companies is: A.basic and advanced skills.

B.orientation. C.safety.


4. Which of the following is not one of the job-related competencies critical for successful job performance?

A. innovation B. knowledge C.skills


5. is linked to strategic goals and objectives and benchmarks its training programs against those of other companies.

A.Total Quality Management training

B.Continuous learning

C.High-leverage training

D.Six Sigma training

6. In the training design process, selection of training methods is the step.

A. first B. third C.final

D.next to final

7. Person and task analysis are part of which step of the training design process?

A.ensuring transfer of training

B.developing an evaluation plan

C.conducting needs assessment

D.monitoring and evaluating the program

8. At what point in the training design process should selection of training methods occur? Directly following:

A.development of an evaluation plan.

B.needs assessment.

C.ensuring transfer of training.

D.development of learning objectives.

9. The acronym ADDIE is most closely associated with: A.high-leverage training.


C.intellectual capital. D.Six Sigma.

10. Which of the following is not a force discussed by Noe as influencing the workplace and training?

A.new laws regulating allocation of training funds in the US B.economic cycles

C.new technology

D.high-performance work systems

11. The process of moving jobs from the United States to other locations in the world is called: A.outsourcing.

B.globalization. C.offshoring.

D.virtual teams.

12. Noe argues that all but which of the following are reasons offshoring is occurring.

A.U.S. visa laws allow foreign worker in the U.S. for seven years

B.the U.S. graduates fewer U.S. born engineers than China and Japan

C.more talented employees may be available outside the U.S.

D.some countries provide substantial incentives for workers to work in the U.S.

13. All of the following except capital are examples of intangible assets.


B.intellectual C.customer D.social

14. According to a survey of 50,000 employees, percent have high levels of engagement.





15. is not one of the arguments for why greater diversity can help a company gain a competitive advantage.



C.Lower training costs

D.Problem solving

16. refers to attracting, retaining, developing, and motivating highly skilled employees and managers.

A.Diversity management

B.Social capital

C.Human resource management

D.Talent management

17. Companies report the most important talent management challenge they face is: A.identifying and training employees with managerial talent.

B.getting more women and minorities into the company. C.developing programs to retain older workers.

D.obtaining enough new workers with required skills.

18. involve(s) measuring progress with data, designing methods and processes to meet internal and external customers and promoting cooperation with vendors, suppliers and customers.

A.ISO 9000


C.Quality Circles

D.ISO 100-15

19. Which of the following categories in the Malcolm Baldrige Award is most closely related to training and development?

A.strategic planning

B.measurement, analysis and knowledge management

C.work force focus

D.customer and market focus

20. is a set of standards regarding how to establish quality standards and how to document work processes.

A.Six Sigma


C.The Malcolm Baldrige award

D.ISO 9000

21. Trainers with titles including Champions, Black Belts and Green Belts are associated with: A.Six Sigma.

B.ISO 9000.

C.Crosby/Deming Quality. D.ISO 10015.

22. The Bureau of Labor Statistics estimates that percent of the workforce consists of alternative work arrangements such as independent contractors.





23. are teams separated by time, culture, organizational boundaries and that rely on technology.

A.Quality circles

B.High performance work teams

C.Virtual teams

D.Six Sigma teams

24. According to the 2008 ASTD State of the Industry Report, is spent of training per employee.





25. According to the 2008 ASTD State of the Industry Report, is the percentage of dollars spent on training and development as a percentage of payroll.





26. According to the 2004 ASTD Competency Model, which of the following is not one of the four roles of a training professional?

A.change agent

B.project manager

C.business partner

D.professional specialist

27. Transfer of training refers to successful application of material learned in training to the job.

True False

28. Noe argues in Chapter One that human resources are the most important resource a company uses to gain a competitive advantage.

True False

29. Ensuring transfer of training is the next to last step of the training design process.

True False

30. An advantage of intangible assets is they contribute to a company’s competitive advantage because they are difficult to duplicate or imitate.

True False

31. Employee engagement is affected most by compensation and promotion opportunities.

True False

32. Between 2006 and 2016, the labor force growth rates for Asians and Hispanics is expected to be much faster than for white, non-Hispanics.

True False

33. The labor force participation rate of people 55 and over will decrease between now and 2016.

True False

34. Research shows that performance and learning in most jobs declines to some extent with the aging process.

True False

35. Borders Bookstore’s “passport” program has helped reduce turnover of employees over age 50 and overall turnover.

True False

36. To successfully manage a diverse workforce, managers must be trained to treat workers of different ages, ethnicities and races the same.

True False

37. Companies such as AFLAC and Ernst & Young have developed programs to help employees and managers understand how to interact with workers of different age groups.

True False

38. Noe argues that companies that manage diversity well have an advantage in attracting and retaining talented workers.

True False

39. Due to population growth, projections for employment in 2016 predict the service sector will decline as the goods producing industries expand.

True False

40. Half of the 30 fastest growing occupations require a bachelor’s degree or higher.

True False

41. The retirement of baby boomers in occupations such as health and educational services is likely to have the greatest negative effect on economic growth.

True False

42. An ISBN number is an example of an ISO standard.

True False

43. The most popular method of delivering training is via learning technologies such as CD-ROMs and the intranet.

True False

44. Self-paced online learning is the most frequently used type of technology-based learning.

True False

45. The increased use of technology in delivery of training programs has led to a decrease in the “reuse ratio” since 2003.

True False

46. Human resource development refers to the integrated use of training and development, organizational development and career development to improve individual, group and organization effectiveness. True False

47. The training function is a part of the human resource management department in most large organizations.

True False

48. List and describe the four major forces influencing the workplace and learning.

49. What are the four intangible assets and which can most directly influenced by training and development?

50. List several advantages of using new technologies in training and development.

51. The seven steps of training design process (see Fig. 1.1) are a systematic guide for developing training programs. What are the assumptions underlying use of any instructional system design?

52. Training in the U.S. is a significant industry. How much is spent on training each year, how much time is spent on training and who receives most of the training? Additionally, how is training delivered and how much of training is outsourced?