Question
1

The emergence of a public issue indicates that:

Answer

A gap has developed between what stakeholders
expect and what an organization is actually doing.

Technology is
forcing ethics and business strategy closer together.

Consumers are
unaware of how an organization’s actions affect them.

Communication
is not clear.

Question
2

The issue management process has how may stages?

Answer

Three.

Four.

Five.

Six.

Question
3

Once an organization has implemented the issue management
program, it must:

Answer

Use trade
associations or consultants to follow high priority issues.

Study the results and make necessary
adjustments.

Not limit the
number of public issues the firm can address.

Pick a
selected number of issues to address immediately.

Question
4

The “graying” of the population is an example of:

Answer

Customer environment.

Competitor
environment.

Economic
environment.

Social
environment.

Question
5

The role of special interest groups is an important
element in acquiring intelligence from the:

Answer

Customer environment.

Competitor
environment.

Economic environment.

Social environment.

Question
6

An analysis of the stability or instability of a government is
an example of scanning the:

Answer

Social
environment.

Legal
environment.

Geophysical
environment.

Political environment.

Question
7

Legal environmental intelligence includes:

Answer

Patterns of
aggressive growth versus static maintenance.

Analysis of
local, state, national, and international politics.

Considerations of patents, copyrights, or
trademarks.

Information
regarding costs, prices, and international trade.

Question
8

A corporation’s issue management activities are usually linked
to:

Answer

The board of
directors.

Top
management.

Both the board of directors and top management
levels.

The strategic
governance committee.

Question
9

Firms that believe they can make decisions unilaterally, without
taking into consideration their impact on others are:

Answer

Interactive
companies.

Proactive
companies.

Reactive
companies.

Inactive
companies.

5 points

Question
10

Proactive companies are:

Answer

Much less
likely to be blindsided by crises and negative surprises.

Much more
likely to be blindsided by crises and negative surprises.

Just as likely
to be blindsided by crises and negative surprises.

Much more
likely to be forced to defend itself in a lawsuit brought by a stakeholder.

Question
11

Stakeholder engagement is:

Answer

Any issue that
is of mutual concern to an organization and one or more of its stakeholders.

Competitive
intelligence being collected ethically and systematically.

The process of
ongoing relationship building between a business and its stakeholders.

The
acquisition of information gained from analyzing the multiple environments.

Question
12

Failure to understand the beliefs and expectations of
stakeholders:

Answer

Causes a
company’s profits to increase in the short run.

Causes a
company’s profits to decrease in the short run.

Causes the
performance-expectations gap to grow larger.

Increases the
chance of a corporate buy-out.

Question
13

Customer environmental intelligence includes:

Answer

Demographic
factors.

An analysis of
the firm’s competitors.

New
technological applications.

The cost of
producing consumer goods.

Question
14

Stakeholder engagement is, at its core, a:

Answer

Program.

Relationship.

Process.

Systems model.

Question
15

Overtime, the nature of business’s relationship with its
stakeholders often:

Answer

Remains
static.

Evolves
through a series of stages.

Becomes more
hostile.

Becomes less
positive.

Question
16

Executive conscience, acts of charity, and philanthropic funding
are examples of:

Answer

Corporate
social stewardship.

Corporate
social responsiveness.

Corporate/Business
Ethics.

Corporate/Global
Citizenship.

Question
17

All of the following are examples of the phases of Corporate
Social Responsibility except:

Answer

Corporate/Global
Citizenship.

Corporate
Charity Principle.

Corporate
Social Stewardship.

Corporate/Business
Ethics.

Question
18

Corporate power refers to:

Answer

The capability
of competitors to influence legislation, trade, and the stock market, based
on their organizational resources.

The capability
of politicians to influence corporations, employees, and unions, based on
their organizational resources.

The capability
of corporations to influence government, the economy, and society, based on
their organizational resources.

The capability
of CEOs to influence product development, employee morale, and currency
indices, based on their organizational resources.

Question
19

Stakeholder partnerships, high-tech communication networks, and
sustainability audits are examples of:

Answer

Corporate
social stewardship.

Corporate
social responsiveness.

Corporate/Business
Ethics.

Corporate/Global
Citizenship.

Question
20

Which of the following examples does not show a
company guided by enlightened self-interest?

Answer

A company
providing the best quality product at a fair price.

A company
providing assistance to employees who attend evening college.

A company
breaking past records by maximizing quarterly profits.

A company
vice-president invited to attend a local community’s town planning meeting.

5 points

Question
21

This occurs when financial organizations provide loans to
low-income clients or solidarity lending groups (a community of borrowers) who
traditionally lacked access to banking or related services.

Answer

Commercial
banking.

Macrofinancing.

Microfinancing.

Micro-entrepreneurship.

Question 22

Scholars have found:

Answer

No
relationship between social and financial performance.

A negative
relationship between social and financial performance.

An inverse
relationship between social and financial performance.

A positive
association between social and financial performance.

Question 23

When a person or group of people identify a social need and use
their entrepreneurial skills to address this need, this process is called:

Answer

Social
stewardship.

Social
entrepreneurship.

Social
optimism.

Social
responsibility.

Question 24

The iron law of responsibility says that:

Answer

In the long
run, those who do not use power responsibly will lose it.

In the short
run, sacrifice social goals for economic goals.

Law is most
important, more than social or economic responsibility.

In the long
run, economic responsibility leads to social responsibility.

Question 25

A social enterprise:

Answer

Adopts social
benefit as its core mission.

Adopts profit
maximization as its core mission.

Can only be
adopted by small firms.

Does not use
business strategies to improve environmental well-being.

Question 26

When undertaking social initiatives, a company:

Answer

Must take out
social responsibility insurance.

Will always
receive long-term profits.

May sacrifice
short-term profits.

Risks going
bankrupt in nearly all cases.

Question 27

A company who complies with the laws and regulations set by the
government is:

Answer

Meeting the
minimum level of social responsibility expected by the public.

Meeting the
maximum level of social responsibility expected by the public.

Not meeting
government expectation.

Following a
practice of enlightened self-interest.

Question 28

Corporate social responsibility (CSR) means that a corporation
should:

Answer

Always forgo
profit for the sake of the environment.

Be held
accountable for any of its actions that affect people, their communities, and
their environment.

Abandon its
other missions.

Put social
responsibilities ahead of economic or legal responsibilities.

Question 29

The costs of corporate social responsibility may ultimately be
passed on to the:

Answer

Employees
through fewer health benefits.

Consumer
through high prices.

Investor
through stock splits.

Taxpayers by
the government

Question 30

When businesses bring products and services to the many people
in the world who have traditionally been beyond the reach of global commerce,
they are said to be:

Answer

Serving the
top of the triangle.

Reaching the bottom
of the globe.

Serving the
bottom of the pyramid.

Focusing on
the ends of the supply chain.