Part A: Answer each of the following questions in a complete,
well-thought-out paragraph or two. (Each answer is worth 20 points.)

1.Considering the two dimensions of Ken Thomas’s model of personal
conflict-management styles, explain in the simplest terms how compromising is
different from collaborating.

2.Compare the population ecology perspective with the view that
categorizes organizations as mechanistic or organic.

3.Explain the basic ideas of Fiedler’s contingency model, and evaluate
the conclusions drawn from Fiedler’s research in comparison with the managerial

Part B: Answer each of the following questions in two or three
sentences. (Each answer is worth 4 points.)

1. Explain the following diagram and present an example of how it may be


2.Explain the difference between role conflict and role ambiguity

3. Provide three examples each of programmed and nonprogrammed
decisions. Do not use the examples given in the textbook.

4.The supervisor of Department A wants to change the procedure for packing
completed units. He decides to have a department meeting and ask for
suggestions and comments from his employees. What tactic is this supervisor
using and why?

5.During a performance appraisal, an employee is told that his
production is satisfactory but that coworkers find him abrasive and unpleasant
to be around. After the appraisal, the employee forgets about the criticism and
ignores the supervisor’s suggestions for improvement. What is this employee
guilty of? Explain.

6.Explain the concept of a self-fulfilling prophecy. If you were a
manager, how would you use this concept to your advantage?

7.Suppose you’re in a meeting with your supervisor and your department
coworkers. Your supervisor asks you to demonstrate how you perform a
particularly difficult task in your job. How would you feel about this? Do you
think you would do a good job of demonstrat­ing the task? Does your answer
agree with what the text has to say about the impact of group properties on

8.How does the author of your textbook answer the criticism that the
principles of organizational behavior are fairly obvious and could be derived
from common sense?

9.Explain the relationship of legitimacy to power and authority.

10. Which type of organization, tall or flat, would be more likely to
have a decentralized structure? Why?