operations management multiple ques

mostly
to the service sector.

to
services exclusively.

mostly
to the manufacturing sector.

to
manufacturing and service sectors.

to
the manufacturing sector exclusively.

planning,
organizing, staffing, procuring, and reviewing.

forecasting,
designing, planning, organizing, and controlling.

forecasting,
designing, operating, procuring, and reviewing.

planning,
organizing, staffing, leading, and controlling.

designing
and operating.

making
hamburgers and fries

advertising
and promotion

maintaining
equipment

designing
the layout of the facility

purchasing
ingredients

intangible
product

easy
to store

customer
interaction is high

simultaneous
production and consumption

difficult
to resell

25
boxes/hr

50
boxes/hr

5000
boxes/hr

none
of the above

not
enough data to determine productivity

just-in-time
performance.

rapid
product development.

mass
customization.

empowered
employees.

All
of the above are current trends.

An
organization should stick with its strategy for the life of the business.

All
firms within an industry will adopt the same strategy.

Well-defined
missions make strategy development much easier.

Strategies
are formulated independently of SWOT analysis.

Organizational
strategies depend on operations strategies.

customization
of the product.

setting
equipment utilization goals below the industry average.

speed
of delivery.

constant
innovation of new products.

maintain
a variety of product options.

maintenance

price

layout
design

quality

inventory

international
strategy

global
strategy

transnational
strategy

multidomestic
strategy

none
of the above

It
should support the corporate strategy.

It
should help achieve the operation’s mission.

It
should be integrated with the other functional areas’ strategies.

It
should promote competitive advantage.

All
of the above are true.

become
more accurate with longer time horizons.

are
rarely perfect.

are
more accurate for individual items than for groups of items.

all
of the above

none
of the above

sales
force composition model.

multiple
regression.

jury
of executive opinion model.

consumer
market survey model.

management
coefficients model.

introduction,
growth, saturation, and maturity.

introduction,
growth, stability, and decline.

introduction,
maturity, saturation, and decline.

introduction,
growth, maturity, and decline.

none
of the above

determines
what will satisfy the customer.

translates
customer desires into the target design.

is
used early in the design process.

is
used to determine where to deploy quality efforts.

all
of the above

shows,
in schematic form, how the product is assembled.

lists
the operations, including assembly and inspection, necessary to produce the
component with the material specified in the bill of material.

provides
detailed instructions on how to perform a given task.

gives
the instruction to make a given quantity of a particular item, usually to a
given schedule.

is
used to signal a change in work priorities.

quality
is the degree of excellence at an acceptable price and the control of
variability at an acceptable cost.

quality
depends on how well the product fits patterns of consumer preferences.

even
though quality cannot be defined, you know what it is.

quality
is the degree to which a specific product conforms to standards.

quality
lies in the eyes of the beholder.

products.

production
procedures.

suppliers’
specifications.

procedures
to manage quality.

all
of the above

continuous
improvement.

employment
involvement.

benchmarking.

centralized
decision-making authority.

none
of the above, a successful TQM program incorporates all of the above

inspection
at the end of the production process.

an
increase in numerical quotas to boost productivity.

looking
for the cheapest supplier.

training
and knowledge.

all
of the above

cause-and-effect
diagram.

poka-yoke
diagram.

Kaizen
diagram.

Kanban
diagram.

Taguchi
diagram.

goods,
services, and hybrids.

manual,
automated, and service.

process
focus, repetitive focus, and product focus.

modular,
continuous, and technological.

input,
transformation, and output.

process
control.

computer-aided
design.

information
numeric control.

numeric
control.

none
of the above

locational
cost-volume.

factor
rating.

transportation
model.

assignment
method.

make
or buy analysis.

total
revenue equals price times quantity.

total
revenue equals total variable cost.

total
revenue equals total fixed cost.

total
profit equals total cost.

total
revenue equals total cost.