1.Suppose that you own an ice cream store and you wish to model the queuing process at the store. After careful observation, you conclude that customers arrive with a Poisson distribution of 20 per hour. You also know that your single server of ice cream has an exponential time to serve, averaging 5 minutes per service. What conclusions can you draw about your current process?

2. You decide to add another station with another server of equal ability to your ice cream store. How would this affect your process?