1) When a manager makes use of
a SWOT analysis, one of his or her objectives is to

A.
identify
the best employees to fill each position in the organization

B.formulate appropriate strategies to exploit strengths,
protect against threats, and correct weaknesses

C.set specific short-term performance standards for each
department

D.evaluate the desirability of issuing stocks or bonds in the
current financial climate

2) A company that wants to
distinguish itself from the competition in the marketplace is most likely using
which of the following strategies?

A.Focus strategy

B.Differentiation strategy

C.Functional strategy

D.
Generic
strategy

3) An organization’s ________
goals are official statements of what an organization says its goals are.

A.
stated

B.real

C.implicit

D.synthetic

4) When planning for unexpected
events, a company is using which of the following techniques?

A.SWOT analysis

B.Benchmarking

C.
Contingency
planning

D.Financial forecasting

5) The ________ determines the
number of levels and managers in an organization.

A.delegation of authority

B.unity of command

C.chain of command

D.
span
of control

6) Which of the following is a
characteristic of an organic organization?

A.High specialization

B.Cross-functional teams

C.
Rigid
departmentalization

D.Narrow span of controls

7) Which of the following is a
characteristic of a matrix organization?

A.It conforms to the unity of command principle.

B.It has a single chain of command for functional managers to
report to.

C.
It
has formal departments to which employees return after completing a project.

D.It is free of internal and external boundaries.

8) Searching for new ideas
beyond an organization’s boundaries and allowing changes to easily transfer
inward and outward is known as ________.

A.strategic partnering

B.knowledge management

C.organizational osmosis

D.
open
innovation

9) Which of the following
stages is when the group structure is in place and accepted by the group
members?

A.
Performing

B.Norming

C.Storming

D.Adjourning

10) Conflicts can be resolved
by satisfying one’s own needs at the expense of others. This conflict-
management technique is known as ________.

A.collaborating

B.Compromising

C.Avoiding

D.
Forcing

11) Which of the following
statements is true about group decision making?

A.It generates more complete information and knowledge.

B.It takes less time to reach a solution than it would an
individual.

C.
It
prevents any one minority from dominating or influencing the final decision.

D.It is most suitable for matters that must be critically
evaluated.

12) According to the Ohio State
studies, which of the following dimensions of leader behavior refers to the
extent to which a leader is likely to define and structure his or her role and
the roles of group members to meet goals?

A.Intelligence structure

B.Psychological structure

C.
Initiating
structure

D.Consideration structure

13) Which leadership theory is
derived from the belief that a leader’s job is to remove pitfalls and
roadblocks so followers can achieve their work goals?

A.Fiedler’s theory

B.Contingency theory

C.Leader participation model

D.
Path-goal
theory

14) If Carol Reece is a
charismatic leader, which of the following characteristics is she most likely
to possess?

A.A strong need to be in control

B.A fear of taking risks

C.An external locus of control

D.
A
sensitivity to environmental constraints and follower needs

15) Indira Patel has been
working in her organization’s computer security department for the past 10
years. If another employee follows Indira’s recommendations in a given
situation, based on her expertise in computer security, which source of power
is Indira using?

A.
Coercive
power

B.Legitimate power

C.Referent power

D.Expert power

16) Melvin manages a team of 10
employees, including Jane and Jared. Jared is leaving the organization to find
a job as a manager in another field. Meanwhile, due to performance issues,
Melvin terminates Jane’s employment with the company. Both of these are
examples of what type of employee behavior?

A.Absenteeism

B.
Employee
productivity

C.Job satisfaction

D.Turnover

17) Thomas often annoys his
coworkers with his talkativeness and assertive personality. According to the
Big Five Model of personality, Thomas would be described as high in the trait
of ________.

A.conscientiousness

B.agreeableness

C.openness to experience

D.
extraversion

18) Kelly is interviewing
candidates to fill a vacancy on her team. One candidate has a degree from a
prestigious university, and Kelly is impressed. In speaking with her fellow
members of the interview panel, however, Kelly finds that no one else enjoyed
the interview with the candidate, finding her to be pompous, aggressive, and
self-serving. In her focus on only the candidate’s education, Kelly may have
fallen victim to _______.

A.
stereotyping

B.selectivity

C.the halo effect

D.assumed similarity

19) It is crucial to determine
an acceptable _____ during the comparing step in the control process.

A.ideal standard

B.written report

C.
measure
of organizational performance

D.range of variation

20) If a manager rationalizes
that he or she does not have time to investigate the source of a problem and
instead resorts to putting out fires, the manager is missing the use of
________.

A.
bureaucratic
control

B.immediate corrective action

C.basic corrective action

D.concurrent control

21) Why are feedforward
controls more rarely implemented as compared to other types of controls?

A.
Feedforward
controls are time-consuming for managers because they must continually monitor
progress.

B.Feedforward controls result in wasted time and money.

C.Feedforward controls require managers to interact directly
with employees.

D.Feedforward controls require timely and accurate information
that is hard to obtain.

22) On Monday, Jim’s Taco Shop
identified a problem with tainted ground beef that was used to make tacos and
nacho platters for its lunch customers. If the staff at Jim’s did not identify
the problem until after the lunch rush, what type of control would this
demonstrate?

A.Feedforward control

B.
Concurrent
control

C.Proactive control

D.Feedback control

23) If a firm wanted to
identify how much money was being made for each sale of a given product (above
and beyond the costs associated with making that product), what type of ratio
would it use?

A.
Liquidity
ratios

B.Leverage ratios

C.Activity ratios

D.Profitability ratios

24) Budgets can be used as
tools within which two functions of management?

A.Organizing and leading

B.
Controlling
and organizing

C.Planning and leading

D.Controlling and planning

25) The balanced scorecard
measures organizational performance against previously established standards.
Which of the four functions of management relates most closely to setting these
standards?

A.Controlling

B.Leading

C.Organizing

D.
Planning

26) During benchmarking, an
organization can compare its processes and products to competitors in its own
industry and to noncompetitors outside the industry. What is a main benefit of
comparing a firm’s performance against an organization it does not consider a
competitor?

A.
A
noncompetitor may allow an organization to see its practices more readily than
a competitor in the same industry.

B.There is no benefit to benchmarking a firm against a
noncompetitor.

C.A noncompetitor may be easier to find and benchmark, because
the top firms in the world are so diverse.

D.A noncompetitor may be the world leader in a specific
process or practice, and an organization can learn from it.

27) ________ is defined as a
business firm’s intention, beyond its legal and economic obligations, to do the
right things and act in ways that are good for society.

A.Social obligation

B.
Social
responsibility

C.Social screening

D.Values-based management

28) In the ________ approach of
going green, organizations respond to the environmental preferences of
customers.

A.legal

B.
market

C.stakeholder

D.activist

29) What can be said about a
manager who believes she worked hard and met her organization’s productivity
goals despite unfavorable conditions?

A.She has an external locus of control.

B.She has a high ego strength.

C.She has a low ego strength.

D.
She
has an internal locus of control.

30) Which business practice
would likely encourage ethical behavior?

A.Strong emphasis on individual productivity

B.Strong emphasis on leading by example

C.Cultural values for obedience to authority

D.Intense competition for valued rewards