1) Which of the following
functions of management is focused on delivering strategic value?

A. Planning

B. Organizing

C. Leading

D. Controlling

2) Which of the following
best characterizes the controlling function of management?

A. Motivating
people to be high performers

B. Assigning
job responsibilities and allocating resources

C. Monitoring
performance and implementing changes as necessary

D. Analyzing
current situations and formulating business strategies

3) __________ involves analyzing
a situation, determining goals to be pursued, and deciding upon the actions
that will be taken to achieve these goals.

A. Staffing

B. Leading

C. Organizing

D. Planning

4) Robert was recently hired as
the workplace safety compliance officer at ABC Power Company. Robert will
have the responsibility to monitor regulations from which of these government

A. Federal
Communications Commission

B. Environmental
Protection Agency

C. National
Labor Relations Board

D. Occupational
Safety and Health Administration

5) Which of the following is
the first step in effective delegation?

A. Give
the person the authority needed.

B. Define
the goal succinctly.

C. Select
the person to do the task.

D. Solicit
ideas from subordinates.

6) The assignment of
different tasks to different people or groups is the

A. strategic

B. organization

C. division
of labor

D. value

7) Plans are

A. actions
taken to achieve goals

B. targets
a manager wants to reach

C. specific
to differing industries

D. inappropriate
when resources are scarce

8) The outcome of situational
analysis is

A. the
identification of alternative plans of action

B. the
identification of contingency plans to be followed under various scenarios

C. the
identification of planning assumptions, issues, and problems

D. the
identification of the consequences of alternatives under consideration

9) What is management’s
function in strategic planning?

A. To
outline the goals and objectives of the organization

B. To
give specific directions as to how each department is operated

C. To
begin the selection and hiring process for the organization

D. To
set-up tight controls on how each function in the organization is to be

10) Which of the following would
provide the best information for the manager on factors that influence the
company’s strategic, tactical, operational, and contingency plans?

A. Recently
released government regulations

B. Statistical
data regarding market share


D. Prior
year’s financial performance of the company

11) __________ plans might be
referred to as “what-if” plans.

A. Single-use

B. Strategic

C. Contingency

D. Standing

12) A plan that focuses on
ongoing activities and may become a more permanent policy or rule is a

A. standing

B. single-use

C. strategy

D. mission

13) Which type of program
should management implement to have a culture of ethics that prevent, detect,
and punish legal violations?

A. Sarbanes-Oxley
Act Training

B. Ethics

C. Compliance-based
ethics program

D. Integrity-based
ethics program

14) Honesty, caring, loyalty,
fairness, and integrity are all examples of

A. citizenship

B. values

C. self-focus

D. ethics

15) As a manager, you want to
create a project team to plan and implement a project designed to meet the
demands of globalization. Which of the following types of organizational
structure would you use to achieve higher degree of flexibility and
adaptability of the team members?

A. Functional

B. Divisional

C. Matrix

D. Network

16) The planning process of
human resources management begins with

A. determining
the number and types of people needed to realize the organization’s
business plans

B. recruiting
individuals who will assist the organization to realize its business plans

C. training
people who will assist the organization to realize its business plans

D. evaluating
an organization’s present employees and their capabilities to fulfill the
organization’s business plans

17) Which type of
organizational structure optimizes employee empowerment?

A. Centralized

B. Decentralized

C. Functional

D. Divisional

18) The assignment of
different tasks to different people or groups is the

A. strategic

B. organization

C. division
of labor

D. value

19) Which of the following is
an advantage of product departmentalization?

A. Information
needs managed more easily

B. Suitable
for stable environments

C. Efficient
resource utilization

D. Decision
making and lines of communication are simple

20) Ruby recently accepted a
job with a large insurance firm as an internal auditor. Ruby has found that
her job is different than the internship she had at an accounting consulting
firm. The insurance firm has strictly defined job responsibilities and lines
of communication. For every decision Ruby needs to make, approval must be
obtained from upper management. Overall, she has found the atmosphere to be
quite formal as compared to the internship. Ruby has concluded that the
insurance firm has

A. a
high degree of centralization

B. decentralized

C. a
matrix design

D. an
ineffective structure

21) A mental image of a
possible and desirable future state of the organization is a(n)

A. strategic

B. operational

C. goal

D. vision

22) A leader is

A. someone
with authority over others

B. the
top-level manager in a firm or business

C. a
strategic-level manager

D. someone
who influences others to attain goals

23) Legitimate power is
described as power that exists through

A. control
over punishments

B. control
over rewards

C. the
authority to tell others what to do

D. having

24) Behavior that gives
purpose and meaning to organizations, while envisioning and creating a
positive future, is

A. supervisory

B. strategic

C. charismatic

D. task-motivated

25) NAFTA combined the
economies of

A. the
U.S., Canada, and Mexico

B. Canada,
Mexico, and South America

C. South
America, the U.S., and Latin America

D. Latin
America, Pacific Rim, and the European Union

26) A pharmaceutical
manufacturer actively monitors all products produced to verify their
ingredients fall within rigid control ranges that ensure product
effectiveness. This monitoring allows them to make adjustments should they
see negative trends occurring. The manufacturer is engaging in the management
function of

A. planning

B. controlling

C. quality

D. regulatory

27) Which type of control
works best when there is “no one best way” to do a job and employees are
empowered to make decisions?

A. Bureaucratic

B. Market

C. Clan

D. Performance

28) This type of control
takes place while plans are carried out, and is the heart of any control system.

A. Feedback

B. Concurrent

C. Feed
forward control

D. Market

29) Where are performance
data commonly obtained?

A. Oral
and written reports and personal observation

B. Supervisors,
line managers, and coworkers

C. Top,
middle, and lower management

D. Competitors

30) The last step in the
control process is

A. taking
corrective action

B. setting
performance standards

C. measuring

D. comparing