Question 1

  1. Allison just received a weekly status update from Sally, one of her subordinates, and she would like to give feedback on her ongoing projects. Which of the following would be the best way to provide feedback?

3 points

Question 2

  1. At work, Rhonda spends nearly two thirds of her day, transmitting and receiving information, whether verbally, non-verbally, or through writing. Rhonda spends the bulk of her day:

3 points

Question 3

  1. Horizontal communication usually occurs between people who are usually on the same level of the management hierarchy in different departments.

3 points

Question 4

  1. In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

3 points

Question 5

  1. Upward communication involves:

3 points

Question 6

  1. Which method of communication is Raoul using if he sends an email to one of his subordinates with deadlines and guidelines on how to complete a specific task?

3 points

Question 7

  1. According to Herzberg, elements that are intrinsic in a job that promote job performance are:

3 points

Question 8

  1. According to Maslow’s Hierarchy of Needs Theory, a person must satisfy physiological needs before attempting to satisfy security needs.

3 points

Question 9

  1. Bettina’s supervisor has assigned her an extremely challenging task and has given Bettina more personal authority in how to perform the task. This is an example of:

3 points

Question 10

  1. Larry regularly fails to meet sales goals but routinely demands bonuses anyway. Despite his lack of effort, he believes that the organization owes him. This is a classic example of:

3 points

Question 11

  1. Moe is a supervisor at Stooge Construction. He rarely takes vacations, because he feels that unless he’s there to keep a close eye on his employees, nothing gets done. Which theory does Moe most closely adhere to?

3 points

Question 12

  1. Which of the following is NOT included in Maslow’s Hierarchy of Needs:

3 points

Question 13

  1. A person who is a free spirit tends to be:

3 points

Question 14

  1. Angela has purchased a new networking printer for her research team, but she’s not sure where to put it. She decides to try different locations over the course of a week to identify the best location. Angela is engaging in which basis for choosing a decision alternative?

3 points

Question 15

  1. Gina likes to be in control at work and enjoys making important decisions. She uses power to influence her subordinates and generally likes to take risks. Which decision-making style best describes Gina?

3 points

Question 16

  1. Someone who is emotional and seeks buy-in from individuals at all levels within an organization would best be described as a:

3 points

Question 17

  1. Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?

3 points

Question 18

  1. This approach has the problem solver not only identify the various factors that have brought about the problem but also consider the potential interrelatedness of the causes of the problem:

3 points

Question 19

  1. Alyssa, a financial planner for a large company, has recently been approached by a competing company. The competitor asked Alyssa to moonlight for a few weeks as a part-time financial consultant for an upcoming project. Upon review of her company’s policy guidebook, Alyssa politely refuses the offer. Which of the following is the most likely reason for Alyssa’s refusal?

3 points

Question 20

  1. At the end of the day, Jerrold sees that Mike has neglected to turn off the machine he operates. As Mike’s supervisor, Jerrold knows that this is serious offense, and gives him an oral warning right away. Jerrold’s action is an example of which element of the hot stove rule?

3 points

Question 21

  1. Providing advance warning to employees who may require disciplinary action is a key component of which of these?

3 points

Question 22

  1. Samantha rarely needs to use discipline with her workers. Members of her team regulate themselves out of self-interest, and they understand that they must follow rules and instructions. Samantha’s workers can be described as possessing:

3 points

Question 23

  1. The hot stove rule includes:

3 points

Question 24

  1. When confronted with disciplinary problems from employees, the supervisor should:

3 points

Question 25

  1. Giving employees more challenging tasks and more decision-making responsibility for their jobs is referred to as: