1. What is meant by effective communication?
Why is mutual understanding at the heart of any definition of effective communication?
(6 points)

2. If you were
arrested and accused of being a “good communicator,” would there be enough
evidence to convict you? Why or why not? (6 points)

3. You have been
appointed as a floor manager at Target. You will supervise five people in your
product area and are responsible for giving the customers great service,
keeping the area neat and clean, and keeping management up to date on problems
or inventory shortages. How would you apply three of the motivational
techniques in the chapter: (a) Hertzberg’s Theory, (b) Expectancy Theory, and
(c) Equity Theory to keep your group performing at a top level? (18