Devry MGMT303 Final exam spring 2014

The Department of Labor
The Atlanta Braves
IBM
The Boys & Girls Club of
America
All of the above

the power of buyers.
the power of suppliers.
the threat of new entrants.
competitive rivalry.
the competitive advantage.

all employees
managers
senior managers
board members
senior managers and board

Free market economy
Industrializing economy
Communist economy
Developing market economy
Command economy

heuristics
folksonomies
algorithms
sophisms

Who are my customers, and
where are they?
Who are my competitors, and
where are they?
How can I differentiate my
product from that of my competitors?
In what quantities and at
what price will my customers buy my service?
All of the above

functional
location
product
customer
sequential

intrinsic
hygiene
motivating
neutral

meaning, encoding,
transmission, decoding, and feedback.
meaning, noise, transmission,
decoding, and feedback.
idea, encoding, transmission,
decoding, and feedback.
meaning, decoding,
transmission, encoding, and feedback.
idea, decoding, transmission,
encoding, and feedback.

to cope with organizational
complexity.
to adapt to environmental
changes.
to minimize costs.
to limit the accumulation of
error.
All of the above

Question 1.1.(TCO 2) An organization’s
external environment includes the task and the general environments.
Compare and contrast any two components that make up the general
environment. (Points
: 10)

Question 2.2.(TCO 3) How can the
government influence social responsibility in organizations? (Points : 10)

Question 3.3.(TCO 7) Briefly describe the
matrix structure of organization design. What are the advantages and
disadvantages of this design? (Points : 10)

Question 4.4.(TCO 8) Distinguish between
internal and external recruitments. Give examples of each. What are the
benefits and drawbacks of each of the two recruitment methods? (Points : 10)

Question 5.5.(TCO 9) Distinguish between
individual barriers and organizational barriers to communication. Explain
two examples of each beside those referenced in the textbook. (Points : 10)

Question 6.6.(TCO 10) What are the
different levels of control? What are the relationships between the
different levels? (Points
: 10)

Question 7.7.(TCO 2) Recall a recent group
project or task in which you have participated. Explain how members of the
group displayed each of the managerial skills. (Points : 10)

Question 1.1.(TCO 2) Organizations have
both an internal and an external environment. Describe the general
environment and give at least one specific example of each dimension, other
than the examples given in the text and in the lectures. (Points : 20)

Question 2.2.(TCO 8) You are a manager of
a Consulting firm with 25 employees under your supervision. Employee
Motivation appears to be slipping, as well as employee performance.
Employees seem to have a negative attitude about their work, which has led
to some turnover of employees and an increase in absenteeism. You have been
asked to provide upper management with recommendations of how to improve
motivation of the employees. Please create a motivation plan and list the
main motivational theories you are applying in this plan. You should come
up with a minimum of three ideas on how to improve motivation. (Points : 20)

Question 3.3.(TCO 9) You are the plant
manager at Acme Plastics. You are running two shifts, a day shift and an
evening shift. Before the day shift leaves each day, the workers must get
an adequate supply of raw materials from the warehouse for the evening
shift to use. On several occasions, they have failed to do so. By the time
the evening shift gets to work, the warehouse is locked up, and it takes
about 3 hours to get someone out to unlock it and get the production line
rolling again. The two shift supervisors are at each other’s throats, and
you have to do something to correct the situation. What is the basic
problem causing this conflict? What could you do to solve it? (Points : 20)

Question 4.4.(TCO 10) Our text defines the
four functions of a management as planning, organizing, leading and
controlling. Briefly put, the plan states the desired outcome or goal and
the process for achieving it. Control is the regulation of organizational
activities and processes in such a way as to facilitate goal attainment.
Assume that you are a manager of a business. State the type of business you
are managing (it can be any business you choose). Give two examples of
controls that you would implement in the business and how they could
facilitate goal attainment