Page 1

1) Which of the following is an example of an organization? (Points : 7)

The Department of Labor
The Atlanta Braves
The Boys & Girls Club of
All of the above

2) In Florida, a vacationer could choose from over 200 timeshare resorts.
In Vermont, the choice is limited to 15. A resort in Vermont has (Points : 7)

the power of buyers.
the power of suppliers.
the threat of new entrants.
competitive rivalry.
the competitive advantage.

3) The Sarbanes-Oxley Act requires _____ to vouch for the
truthfulness and fairness of the firm’s financial disclosures. (Points : 7)

all employees
senior managers
board members
senior managers and board

4) Which of the following economies is not considered a mature market
economy? (Points
: 7)

Free market economy
Industrializing economy
Communist economy
Developing market economy
Command economy

5) Busy managers will often use _____, or rules of thumb, to make
decision making more simple. (Points : 7)


6) After watching the royal wedding, Susan wants to start her own
hat-making company in the United States. To help her determine whether
this is a good idea, she needs to find the answers to which of the
following questions? (Points
: 7)

Who are my customers, and
where are they?
Who are my competitors, and
where are they?
How can I differentiate my
product from that of my competitors?
In what quantities and at
what price will my customers buy my service?
All of the above

7) A regional manufacturing operation has the following divisions:
manufacturing, finance, human resources, marketing, and
shipping/receiving. This is an example of _____ departmentalization. (Points : 7)


8) According to Herzberg, when _____ factors are adequate, employees
won’t be satisfied, but they won’t be dissatisfied either. (Points : 7)


9) The communication process is (Points : 7)

meaning, encoding,
transmission, decoding, and feedback.
meaning, noise, transmission,
decoding, and feedback.
idea, encoding, transmission,
decoding, and feedback.
meaning, decoding,
transmission, encoding, and feedback.
idea, decoding, transmission,
encoding, and feedback.

10) The basic purpose of control is (Points : 7)

to cope with organizational
to adapt to environmental
to minimize costs.
to limit the accumulation of
All of the above

Page 2

Question 1.1.(TCO 2) An organization’s
external environment includes the task and the general environments.
Compare and contrast any two components that make up the general
environment. (Points
: 10)

Question 2.2.(TCO 3) How can the
government influence social responsibility in organizations? (Points : 10)

Question 3.3.(TCO 7) Briefly describe the
matrix structure of organization design. What are the advantages and
disadvantages of this design? (Points : 10)

Question 4.4.(TCO 8) Distinguish between
internal and external recruitments. Give examples of each. What are the
benefits and drawbacks of each of the two recruitment methods? (Points : 10)

Question 5.5.(TCO 9) Distinguish between
individual barriers and organizational barriers to communication. Explain
two examples of each beside those referenced in the textbook. (Points : 10)

Question 6.6.(TCO 10) What are the
different levels of control? What are the relationships between the
different levels? (Points
: 10)

Question 7.7.(TCO 2) Recall a recent group
project or task in which you have participated. Explain how members of the
group displayed each of the managerial skills. (Points : 10)

Page 3

Question 1.1.(TCO 2) Organizations have
both an internal and an external environment. Describe the general
environment and give at least one specific example of each dimension, other
than the examples given in the text and in the lectures. (Points : 20)

Question 2.2.(TCO 8) You are a manager of
a Consulting firm with 25 employees under your supervision. Employee
Motivation appears to be slipping, as well as employee performance.
Employees seem to have a negative attitude about their work, which has led
to some turnover of employees and an increase in absenteeism. You have been
asked to provide upper management with recommendations of how to improve
motivation of the employees. Please create a motivation plan and list the
main motivational theories you are applying in this plan. You should come
up with a minimum of three ideas on how to improve motivation. (Points : 20)

Question 3.3.(TCO 9) You are the plant
manager at Acme Plastics. You are running two shifts, a day shift and an
evening shift. Before the day shift leaves each day, the workers must get
an adequate supply of raw materials from the warehouse for the evening
shift to use. On several occasions, they have failed to do so. By the time
the evening shift gets to work, the warehouse is locked up, and it takes
about 3 hours to get someone out to unlock it and get the production line
rolling again. The two shift supervisors are at each other’s throats, and
you have to do something to correct the situation. What is the basic
problem causing this conflict? What could you do to solve it? (Points : 20)

Question 4.4.(TCO 10) Our text defines the
four functions of a management as planning, organizing, leading and
controlling. Briefly put, the plan states the desired outcome or goal and
the process for achieving it. Control is the regulation of organizational
activities and processes in such a way as to facilitate goal attainment.
Assume that you are a manager of a business. State the type of business you
are managing (it can be any business you choose). Give two examples of
controls that you would implement in the business and how they could
facilitate goal attainment