(TCO 1) What represents employees’ critical psychological
states that result from performing their job?

Fringe compensation

Core compensation

Intrinsic compensation

Extrinsic compensation

Question 2. Question
: (TCO 1) What is a cooperative
effort between employees and their employers to promote rewarding work
experiences throughout employees’ work lives called?

Employment termination

Career development

Labor-management relations


Question 3. Question
: (TCO 1) Which of the following
does not lead to experienced meaningfulness of work?

Skill variety

Task significance


Task identity

Question 4. Question
: (TCO 1) Which of the following
are the three broad categories of discretionary benefits?

Welfare practices, services, paid time off

Protection programs, paid time off, services

Paid time off, welfare practices, and
protection programs

Services, protection programs, welfare

Question 5. Question
: (TCO 5) When designing
pay-for-knowledge programs, which of the following would be considered part of
the transition matters phase?

: Grouping skills

Aligning pay with the knowledge structure


Skill types

Question 6. Question
: (TCO 5) Which one of these
issues is not addressed by the Fair Labor Standards Act of 1938?

Overtime pay

Child labor provisions

Executive compensation

Minimum wage

Question 7. Question
: (TCO 7) Who determines the
particular objectives in a management by objectives (MBO) appraisal system?

Both the employees and supervisors

The supervisors

The board of directors

The employees

Question 8. Question
: (TCO 7) This is another name
for parallel teams.

Work teams

Innovation teams

Process teams

Task forces

of 5


Question 9. Question
: (TCO 7) According to the job
characteristics theory, this core characteristic refers to the amount of
freedom, independence, and discretion the employee enjoys in determining how to
do the job.



Task identity

Skill variety

Question 10. Question
: (TCO 5) Age discrimination of
employees of federal contractors is prohibited by which executive order?

Student Answer: 11414




Question 11. Question
: (TCO 5) The term trainee is
defined by which act?

Student Answer: FMLA


Equal Pay Act


Question 12. Question
: (TCO 5) Compensation
differentials between men and women performing substantially similar work fall
under the purview of which piece of legislation?

Equal Pay Act of 1963

Age Discrimination in Employment Act of 1967

Americans with Disabilities Act of 1990

Civil Rights Act of 1964

Question 13. Question
: (TCO 4) This term refers to a
difference between the output of a human judgment process and that of an
objective, accurate assessment uncolored by bias, prejudice, or other
subjective and extraneous influences.


Rating error

The performance appraisal process

A first-impression effect

Question 14. Question
: (TCO 4) This occurs when a
rater generalizes good performance behavior in one aspect of the job to all
aspects of the job.

Student Answer: Similar-to-me effect

First-impression effect

Positive halo effect

Negative halo effect

Question 15. Question
: (TCO 4) Management by
objectives is one method of which type of performance appraisal?

360-degree performance appraisal

Goal-focused system

Goal-oriented system

Behaviorally anchored system

(TCO 4) This type of behavioral performance appraisal system
requires the employee and the supervisor to identify past performance behaviors
and outcomes as either successful or unsuccessful.

Management by objective

Behavioral observation scales

Behaviorally anchored rating scales

Critical incident technique

Question 2. Question
: (TCO 4) This model is geared
to promoting staffing flexibility in a company, by training employees in one
department with some of the critical skills that are needed to perform
effectively in another department.

Skill blocks

Stair step

Job-point accrual

Cross departmental

Question 3. Question
: (TCO 4) These are four
pay-for-knowledge programs.

: Cross-departmental training systems, skill
blocks model, job-point accrual model, breadth-of-skills model

Stair-step model, skill blocks model,
job-point accrual model, cross-departmental training systems

Job-point accrual model, cross-sectional
training system, stair-step model, skill blocks model

Cross-skills training system, stair-step
model, job-point accrual model, skill blocks model

Question 4. Question
: (TCO 4) When a filing clerk is
trained to maintain employee attendance records, it is an example of acquiring
which type of skills?



Depth of

Breadth of

Question 5. Question
: (TCO 4) Employees would need
to learn these types of skills in order to develop self-managed work teams.



Depth of

Breadth of

Question 6. Question
: (TCO 8) Which type of
individual incentive plan rewards employees based on their individual hourly
production against an output standard?

Student Answer: Management incentive plans

Behavior encouragement plans

Referral plans

Piecework plans

Question 7. Question
: (TCO 8) This method reinforces
cooperation among team members except when team members perceive differences in
other members’ performances.

Differential incentive payments approach

Differential payments by ratio of base pay

Equal incentives payment approach

Small group incentive plans

Question 8. Question
: (TCO 8) Company profits, cost
containment measures, market share, and sales revenue were listed as typical
performance measures for which type of incentive plan?





Question 9. Question
: (TCO 2) Which of the following
are typically included in a job description?

Job specification, job title, job summary

Job summary, job salary, job specification

Job title, job salary, job summary

Job salary, job title, job specification

Question 10. Question
: (TCO 2) Which job evaluation
plan is most widely used by companies?

Student Answer: Classification


Point method

Factor comparison

Question 11. Question
: (TCO 3) This BLS survey
provides the quarterly measure of changes in labor and compensation costs, and
is used as the principle economic indicator for the Federal Reserve.

National Compensation Survey

Employment Cost Index

Employer Costs for Employee Compensation

National Benefit Index

Question 12. Question
: (TCO 3) Alice’s job has a
compa-ratio of 0.85. What does this ratio tell about Alice’s pay rate?

There is no way to judge the competitiveness
of her pay.

Her pay is not competitive with the market.

You need more information to be able to judge
her pay.

Her pay is highly competitive with the

Question 13. Question
: (TCO 6) Which pay structure
reflects the increasing organizational trend toward flatter, less hierarchical
corporate structures?

Two-tier pay structure


Market-competitive pay structure

Internally consistent pay structure

Question 14. Question
: (TCO 6) These represent the
horizontal dimension of pay structures.

Pay ranges

Pay grades

Job evaluation points

Pay spreads

Question 15. Question
: (TCO 8) Profit-sharing plans
and employee stock option plans are incentives on what level?

Student Answer: Companywide