TCO 1. Which of the following best categorizes the group of
adopters who comprise the backbone of the organization, are conventional and
deliberate in their decisions, and form a bridge with other adopter categories?

Student Answer:

Early adopters

Early majority

Late majority

Question 2. Question

TCO 1. Which of the following is not one of the traditional
four managerial functions?





Question 3. Question

TCO 1. Which of the following describes decentralization in

The home office or senior executives make the important decisions.

The positive and negative effects of
decision-making affect the entire organization.

Decision-making should be exercised by top
management because that is where final authority rests.

Decision-making authority is distributed to
the lowest level of the organization because that is where it can be
competently exercised.

Question 4. Question

TCO 1. Which of the following management functions best
describes the task of designing the structure of an organization in order to
allocate resources?





: 0 of 5


Question 5. Question

TCO 1. The leadership behaviors of an HIM manager that
exhibit routine and continuing exchange of effort and commitment between
managers and employees in dealing with the daily work refers to

transactional leadership.

transformational leadership.

transrelational leadership.

translational leadership.


Question 6. Question

TCO 2. The federal regulation that allows unpaid leave and
provides job security to employees who take time off of work due to medical
reasons for themselves or for family members is known as the

Family and Medical Leave Act.

Americans with Disabilities Act.

Civil Rights Act of 1964.

Fair Labor Standards Act.

Instructor Explanation: Chapter 23

Points Received: 5 of 5


Question 7. Question

TCO 2. This Act’s purpose is to assure every working man and
woman in the nation safe and healthy working conditions and to preserve human

Americans with Disabilities Act

Civil Rights Act of 1964

Family and Medical Leave Act

Occupational Safety and Health Act of 1970

Question 8. Question

TCO 2. Employees covered by the provisions of the Fair Labor
Standards Act (FLSA) are called __________ employees.






Question 9. Question

TCO 3. The main purpose for performing a job evaluation or
analysis is

to define the design of jobs and work
processes that maximize the cost-effective use of Human Resources to support
the mission and goals of the organization while addressing each employee’s needs,
concerns, and goals.

to provide a coherent and comprehensive
summary profile of the employee’s credentials, including his or her specific
skills; area of expertise; capabilities; and potential for professional growth.

to develop and coordinate effective
recruitment, selection, orientation, training, and career planning activities.

to provide a written reference manual of
organizational policies and procedures covering employee rights, benefits,
obligations, norms and standards of conduct, and other expectations and
constraints on employee behavior.

Question 10. Question

TCO 3. Job classification

Student Answer: is the simplest
and the most subjective method of job evaluation.

involves matching a job’s written position
description with a description of a classification grade.

is a commonly used system that places weights
on each of the compensable factors in a job.

is a complex, quantitative method that
combines elements of both the ranking and point methods.

Question 11. Question

TCO 4. Joe is hired as a floater in a health information
department to fill in wherever help is needed. He learns the jobs of several
employees. This is an example of


physical training.


performance evaluation.

Instructor Explanation: Chapter 24

Question 12. Question

TCO 4. Employee development is important for all of the
following reasons except

long-term survival and growth of the

keeping abreast of changing regulatory and
accreditation requirements.

keeping staff members busy when the workload
is down.

keeping the healthcare organization
competitive with other facilities.

Question 13. Question

TCO 6. The ultimate goal of reengineering is to

increase productivity.

reduce cost.

satisfy customers.

improve quality.

Instructor Explanation: Chapter 22

Points Received: 0 of 5


Question 14. Question

TCO 5. The work division pattern in which everyone
simultaneously performs a different specialized task is known as

parallel work division.

unit work division.

serial work division.

simultanous work division.

Question 15. Question

TCO 5. Match the following terms to the appropriate

Student Answer: : This is used in the reinforcement of a
standard whenever possible and appropriate. » 1
: Verbal Confirmation

: This is used in policy manuals, procedure manuals, regulation manuals,
and employee handbooks. » 5 :
Documented Rules, Regulations, or Policies

: This is used in job descriptions, equipment specification sheets,
forms, and design guidelines. » 2
: Written Specifications

: This is a sample health record.
» 3 : Documentation Model

: This is a generalized statement of a unit, department, or
organizational standard. » 4
: Goal

Question 16. Question

TCO 5. Match the terms with the appropriate definition.

Student Answer: CORRECT : This are the
physical environment factors of the workplace. » 1
: Aesthetics

: This can influence morale, productivity, and job satisfaction.
» 3 : Workspace Design

: This is a Greek word that means natural law that helps employees with
comfort and safety. » 2
: Ergonomics

: These specify the level of service expected
from a function. » 4
: Qualitative Standards

: These specify the level of measurable work or productivity expected
for a specific function. » 5
: Quantitative Standards

Instructor Explanation: Chapter

Points Received: 9 of 15


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