Activity 5.5 – Submit Case Incident 9.1

Graded Assignment – 100 points

Submit Case Incident 9.1Who Dropped the Ball?
Due Date: By midnight EST/EDT on the last day of Module 5
Save the file as your lastname_ci9-1 (e.g., lindbergh_ci9-1.doc or .docx).

Review Case Incident 9.1,Who Dropped the Ball?, and answer the questions below:


  1. What problems does Bill Marlowe face?
  2. Are the problems related to the way IWT is organized, or are they related to the employees?
  3. How could these problems be resolved?