Submit Case Incident 15.2 Problems at the Hospital
Due Date: By midnight EST/EDT on the last day of Module 3
Save the file as your lastname_ci15-2 (e.g., lindbergh_ci15-2.doc or .docx).

Review Case Incident 15.2, Problems at the Hospital, and answer the questions below:


  1. Is Randy’s reaction uncommon? Explain.
  2. What type of conflict exists between Kaye and Randy? What might have caused it?
  3. What methods would you use to reduce or resolve the conflict?
  4. Could Kaye have done anything in advance of the meeting to maximize her chances of success? Explain.